Privacy Policy
Summary: We collect only the information you give us through our contact form. We do not use tracking cookies, sell your data or share it with third parties for marketing. This policy explains your rights under UK GDPR.
1. Who we are
Fiona OS is a trading name of Matter OS. We operate the website at https://fionaos.uk.
For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller for any personal data we collect from you through this website.
Contact: matt@fionaos.uk
2. What data we collect and why
2.1 Information you provide voluntarily
When you complete the booking / contact form on our website, we collect:
- Full name
- Work email address
- Firm name
- Role (optional)
- Message or description of your needs (optional)
Purpose: To respond to your request and arrange a Hidden Cost Review or product discussion.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — specifically, our legitimate interest in responding to business enquiries and your legitimate interest in receiving a response.
2.2 Technical data collected automatically
Our server logs may record your IP address and the date/time of your form submission for security and fraud prevention purposes. We do not use cookies, tracking pixels, analytics scripts or any third-party tracking technologies on this website.
Legal basis: Legitimate interests in protecting the security and integrity of our systems.
2.3 The Cost of Doing Nothing Calculator
The calculator is fully client-side. All inputs and outputs are processed in your browser. No calculator data is transmitted to or stored on our servers.
3. How we use your data
| Purpose | Legal basis | Retention |
|---|---|---|
| Responding to your enquiry / booking request | Legitimate interests | 24 months from last contact |
| Sending information you have requested about Fiona OS | Legitimate interests / consent | Until you unsubscribe or withdraw consent |
| Security and fraud prevention (server logs) | Legitimate interests | 90 days |
4. Who we share your data with
We do not sell, rent or share your personal data with third parties for marketing purposes.
Your form submission is delivered to us via our email server hosted at StackCP (UK). This is the only third-party processing involved in handling your enquiry. StackCP acts as a data processor on our behalf.
We may disclose data if legally required to do so by a court order or regulatory authority.
5. International transfers
Your data is stored and processed in the United Kingdom. We do not transfer personal data outside the UK.
6. Data retention
We retain your contact information for up to 24 months from our last meaningful contact with you, after which it is securely deleted. If you request deletion at any time, we will action it within 30 days.
7. Your rights under UK GDPR
You have the following rights in relation to your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to correct inaccurate data
- Right to erasure — to request deletion of your data
- Right to restriction — to request we limit how we use your data
- Right to object — to object to processing based on legitimate interests
- Right to data portability — to receive your data in a machine-readable format
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please email matt@fionaos.uk. We will respond within 30 days.
8. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.
9. Cookies
This website does not use cookies. No tracking, analytics or advertising cookies are set. See our Cookie Policy for full details.
10. Security
Form submissions are transmitted over HTTPS. Our email infrastructure uses TLS encryption. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure.
11. Children
Our website and services are directed at business professionals and are not intended for anyone under the age of 18. We do not knowingly collect data from children.
12. Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Significant changes will be communicated where we have your contact details.
13. Contact us
For any privacy-related queries:
Fiona OS / Matter OS
Email: matt@fionaos.uk
Website: https://fionaos.uk